Custom Service is abysmal, almost completely absent. All you can do is chat with some bot and wait for a real person.
My service is suddenly and inexplicably "RESTRICTED", so no service., and No reply to my ticket in days.
I'm running 4 fixed systems including one commercial and then an additional mini.
Their billing system is messed up and no way I can fix.
So, as long as everything is it's working, it is great.
Just hope you don't need any real help