Rifle Scopes Received a scope from the PX with a bent turret stem. What would you do

[wade2big]

I received a scope with a bent turret stem from a member here. I am asking for a refund from him and he is unwilling to send. I found his phone number on the shipping label. He will not answer. He pms me stating that he won’t talk to me on the phone. He literally cut it off. He messages me and tells me to contact the scope manufacturer.

The windage turret sits crooked on the scope. It does turn but is visibly crooked. It does seem to function without binding. Worse things can happen no doubt and this isn’t a costly scope but it’s principle at this point. Hell I am willing to ship the scope back first. I question his character at this point though. I guess the thing that gets me the most is that he is unwilling to talk to me like a man. I just can’t understand that.

If I were in his shoes I would issue a refund and take back the scope and never think twice.
Am I thinking correctly?

 

[generalzip]

Yes he’s a piece of shit. I’ve been in similar situations. Most have made it right. Others have not. I think the course of action you’ve taken is best with contacting a mod and having them removed from the site. We don’t need more assholes like that.

That being said is there any chance the damage was done from shipping? Did you buy insurance? (Usually on the buyers dime with shipping on sellers dime) it’s possible you may be able to make a claim
If this is the case. If he knowingly knew it was screwed up and sold it to you that’s messed uo. Did you get pics before he shipped?

 

[wade2big]

Yes he’s a piece of shit. I’ve been in similar situations. Most have made it right. Others have not. I think the course of action you’ve taken is best with contacting a mod and having them removed from the site. We don’t need more assholes like that.

That being said is there any chance the damage was done from shipping? Did you buy insurance? (Usually on the buyers dime with shipping on sellers dime) it’s possible you may be able to make a claim
If this is the case. If he knowingly knew it was screwed up and sold it to you that’s messed uo. Did you get pics before he shipped?

I haven’t accused him of selling me the scope knowing of the damage. It doesn’t matter to me at this point. As a seller I wouldn’t hesitate to remedy the situation. The shipper could have very well caused the damage. Like I said in my original post it is more of an eye sore than anything. I couldn’t make a claim anyhow. The sender would have to make a claim. I didn’t ask for insurance. In the marketplace rules it states that’s the sellers responsibility.

 

[wade2big]

Here are some pics. Yes I know it isn’t bad and I could probably bend it back using some leverage. I think The reason that I am blowing it out of proportion is because he won’t talk about it. Hearing a voice on the other end of the line would sure help me overlook the situation. The madder I get the more it bothers me. Lol.

 

[W54/XM-388]

Always ask for insurance, just to make it clear up front what is expected (say for example the price shipped/insured to me).

One backup thing you might consider, is depending on who the scope maker is, you may be able to send it back to them and have them fix it for you (often free).

 

[Vitali1342]

It don't look like a Leupold

 

[jsimonh]

That sucks, I seriously doubt a SWFA would bend that way with any form of shipping. If he's not answering, he knew it was bent. I also dont think your going over board. If it was disclosed to you that it was bent but worked fine, that's one thing but to hide it from you and then not talk about it is chicken shit.

 

[wade2big]

This is the main reason I am upset. More so than the bent stem. Here is our communications. His name blacked out at this point.

 

[Badfinger]

You got to love how RF's buddy Dolo helped him out with "Seller is GTG so buy with confidence. Also, the SWFA scopes are about as rugged as they come and track well." Maybe he'll stand good for the scope!

 

[W54/XM-388]

Asking for more than you paid for it is a bit of a bitchy thing to do, just suck it up and say I'll send the scope back to you, you refund me what I paid you when you get the scope back deal?

I make it a firm policy if I sell things that if they don't like it, they can pay to ship it back & I'll refund the full amount they paid me upon receipt and inspection of the item.

 

[Diver160651]

We really need a fucktard list that is easily searchable..

I have even a better shit to nominate.

All you can do at this point is send it to the MFG and hope for help... this is one of the reasons used Vortex items a safe bet..

Again @Lowlight needs some way for us to list the fucking shits that take advantage on the PX..

 

[wade2big]

Asking for more than you paid for it is a bit of a bitchy thing to do, just suck it up and say I'll send the scope back to you, you refund me what I paid you when you get the scope back deal?

I make it a firm policy if I sell things that if they don't like it, they can pay to ship it back & I'll refund the full amount they paid me upon receipt and inspection of the item.

Remember I am getting pissed at that point it has been three hours at this time and I am trying to hold it together because he won’t call the number I left him. He won’t call me and talk it out. Hard to talk it out without talking. When I figured out his number I left a voicemail (a calm one). Then he turned off his phone. I tried to call a few more times. I did not leave another message because it would have been nasty at this point.

I’m not trying to send it back because I just don’t like it. It’s damaged either by him or poor packing which is still his fault. Literally a box just big enough to fit the little swfa box inside. The scope had one wrap of bubble wrap inside. That is not even remotely suitable. It’s damaged and now it’s my fault. Bull crap

 

[W54/XM-388]

While not saying that the Seller shouldn't work it out with you, have you called up SWFA and asked them if they would fix it for free if you sent it to them?

Because if they will, then you know it might be something to consider doing.

Now if they won't fix it for free or won't fix it at all, then that's another matter and something a bit different.

 

[generalzip]

So I know the situation sucks and probably not what you want to hear but there are some silver linings and learning to take away at the very least.

1. Always ask for insurance on an expensive item. It protects shipper and buyer. Insure for full value. I’ve often offered to pay half and half which I think is fair.

2. Be glad it was SWFA with great warranty. If this was a March or Schmidt you’d be out months and/or possibly hundreds of dollars for repair.

3. Be glad it was only 475 bucks. Imagine it being a 3000 dollar NF. I know it still totally sucks but all things considered could have been way worse.

4. Always always ask for plenty of current pics and a copy of their license for high end items. I’ve gotten Schmidt’s with scratches on the lenses. I wish that had been a bent turret that would have been an easier fix probably.

I hope you guys are able to work something out and you either get a good scope or you money back.

 

[wade2big]

While not saying that the Seller shouldn't work it out with you, have you called up SWFA and asked them if they would fix it for free if you sent it to them?

Because if they will, then you know it might be something to consider doing.

Now if they won't fix it for free or won't fix it at all, then that's another matter and something a bit different.

I haven’t called them yet. I have been trying to resolve this between the seller and I first. I think that he should contact them and after he refunds me and I ship it back he can get it fixed and post it back in here to sale.

I didn’t even want to post in an open forum. With no phone communication and him basically telling me to fuck off, I resorted to it.

 

[acudaowner]

well either you could get in touch with your bank and let them legally try to fix the problem or you can send it to the company and hope they will fix it . its a pissy thing to happen but getting mad will not fix any problem nor will it make the seller do the right thing . the bank may help you . i know when i bought car parts for one car and received totally wrong parts for another car they went back and got that money back . which i was very thankful for . but that was from a business . but I would not deal through that person ever again nor would i see him advertise anything ever with out pics of what he did to you .

 

[wade2big]

So I know the situation sucks and probably not what you want to hear but there are some silver linings and learning to take away at the very least.

1. Always ask for insurance on an expensive item. It protects shipper and buyer. Insure for full value. I’ve often offered to pay half and half which I think is fair.

2. Be glad it was SWFA with great warranty. If this was a March or Schmidt you’d be out months and/or possibly hundreds of dollars for repair.

3. Be glad it was only 475 bucks. Imagine it being a 3000 dollar NF. I know it still totally sucks but all things considered could have been way worse.
s
4. Always always ask for plenty of current pics and a copy of their license for high end items. I’ve gotten Schmidt’s with scratches on the lenses. I wish that had been a bent turret that would have been an easier fix probably.

I hope you guys are able to work something out and you either get a good scope or you money back.

I agree with your whole post.

This isn’t a money issue. This is principle. I can’t relate to people like this.

 

[just browsing]

I understand that you’re wanting to sort this out with the seller first, but chances are SWFA will send you a brand new optic, no questions asked.

Seems like the easiest course of action here. By all means, report to the mods and air your grievances, but this issue should/will be remedied VERY quickly by the manufacturer.

 

[wade2big]

well either you could get in touch with your bank and let them legally try to fix the problem or you can send it to the company and hope they will fix it . its a pissy thing to happen but getting mad will not fix any problem nor will it make the seller do the right thing . the bank may help you . i know when i bought car parts for one car and received totally wrong parts for another car they went back and got that money back . which i was very thankful for . but that was from a business . but I would not deal through that person ever again nor would i see him advertise anything ever with out pics of what he did to you .

Not a money issue at this point. $475 is nothing. This is about decency. Not even a phone call. This is the issue.

 

[wade2big]

I understand that you’re wanting to sort this out with the seller first, but chances are SWFA will send you a brand new optic, no questions asked.

Seems like the easiest course of action here. By all means, report to the mods and air your grievances, but this issue should/will be remedied VERY quickly by the manufacturer.

It would fix the scope. It would not fix my issue. I do understand where you are coming from. I am not looking for the easy way either. I want the seller on the other end of my phone.

 

[Deleted member 10043]

I'm sick of reading about this a lot. Listen, people stop selling shit you used for 10% below retail even if you get a bite. Saw an old SWFA 5-20 HD well used for $750 dollars. Fucking bullshit. Total fucking bullshit. We should be allowed to call BS on those threads.

 

[antithesis]

Seems odd to me that he called SWFA, that they told him it was cosmetic only, and that he says he never noticed anything. I have never dealt with SWFA but "cosmetic only" makes me concerned. Rings of its not broke, so nothing to fix.

If they tell you they don't warranty for cosmetic issues then you may have your answer as to if he knew or not.

 

[MOUNTIC]

Is there a big bash in the turret somewhere? For it to bend like that it surely would show some impact on the turret??

Not placing blame or advocating for anyone, but some people are more observant then others and maybe truely did know anything was wrong..?

For $475 bucks he should just refund the scope and deal with a warranty claim. It's not like it's a TT or something for crazy money.

How did you pay? Submit a claim if with PayPal.

 

[footsteps]

Box it up send it safe, chalk it up to a learning experience. Damage in shipping is on the seller, shipper period.... You paid for a product not a broken product... What if it was lost!!!!!!!!

 

[wade2big]

Is there a big bash in the turret somewhere? For it to bend like that it surely would show some impact on the turret??

Not placing blame or advocating for anyone, but some people are more observant then others and maybe truely did know anything was wrong..?

For $475 bucks he should just refund the scope and deal with a warranty claim. It's not like it's a TT or something for crazy money.

How did you pay? Submit a claim if with PayPal.

I paid like most people ppff. I will say it again, yes I want a refund. Not because the money is a big deal. I want a refund based on principle and decency. Without those things what is left. Maybe the seller will grace me with a phone call. I doubt it though.

 

[RTH1800]

I have only had two issues here. Both recent. Both chicken shits said “ I already spent the money.”

 

[nn8734]

Sorry to hear of this. I always pay via PayPal and pay the 3.5% for the goods and services option. It has saved me a few times on here and other places. Is the seller a long time member or a relatively new member?

Agree he should make it right vs passing the buck to SWFA.

 

[Deleted member 10043]

Well that particular moderator sells stuff too. Nice to know he doesn't think there is a problem. Keep that in mind.

 

[AIAW]

Damn this sucks. That's a 9 year member that sold it also.

Hope the situation gets remedied, one way or the other.

 

[just browsing]

I had a similar experience with another member here recently. Except I was selling. When the NODS showed up to his house, all of a sudden they wouldn’t turn on and it was my fault. I always provide more then ample packing when shipping something, so I knew it wasn’t damage, chances were he didn’t like pvs7s and wanted the money back. I insured the shipment and offered to file a claim on his behalf, I also spoke with him on the phone but when the tone began to change I said let’s continue via written communication for legal purposes. When it was all said and done I ended up offering to have a buddy in PHX PD go test functionality, the member was in phx & I grew up there) . Albeit it was a bluff as I wasn’t going to ask a friend to do this, the nods mysteriously started working the next night as the battery compartment lid wasn’t on tight enough (or some bullshit like that).


Moral of the story; there are shitty people everywhere, and there’s always someone trying to make a quick buck off ya/ screw ya over. Nowadays I ask for GtG list references and sometimes even photo ID on high dollar items, and if they can’t comply... FUCKEM!

Yup. Curious to see what the mods do because I can see it from both sides. It’s the unfortunate reality of internet sales transactions.

 

[W54/XM-388]

While I understand that for some folks it's all about "The Principle", something to consider, is how much enjoyment are you getting out of getting all upset about it? I mean for some folks that's their thing, for others, life is a bit more important.

Assuming you wanted that scope model, at around the price you paid, for all the time, effort and angst put in here, you could have spent less time calling up SWFA and seeing what they would do & if they would fix it. Then if so, just like box it up send it to them and wait till it comes back and if good, well you are out a little bit of shipping & you could ask the seller to cover that for you.

Before getting really crazy about things, it might be reasonable to see if you can get it resolved with the factory or not, just to make your life easier.

If it was me, (and in my line of work, this like happens all the time, we get stuff regularly that is not what it is supposed to be), I would have already called up SWFA and if they said they would fix it, I would already have it on the way to them and then be dealing with it after inspecting it post repair.

I'm not saying the seller shouldn't take care of it for you, but just that you won't even call the factory to see if you can get it taken care of by them for free or not kind of says you enjoy the drama a lot.

 

[wade2big]

While I understand that for some folks it's all about "The Principle", something to consider, is how much enjoyment are you getting out of getting all upset about it? I mean for some folks that's their thing, for others, life is a bit more important.

Assuming you wanted that scope model, at around the price you paid, for all the time, effort and angst put in here, you could have spent less time calling up SWFA and seeing what they would do & if they would fix it. Then if so, just like box it up send it to them and wait till it comes back and if good, well you are out a little bit of shipping & you could ask the seller to cover that for you.

Before getting really crazy about things, it might be reasonable to see if you can get it resolved with the factory or not, just to make your life easier.

If it was me, (and in my line of work, this like happens all the time, we get stuff regularly that is not what it is supposed to be), I would have already called up SWFA and if they said they would fix it, I would already have it on the way to them and then be dealing with it after inspecting it post repair.

I'm not saying the seller shouldn't take care of it for you, but just that you won't even call the factory to see if you can get it taken care of by them for free or not kind of says you enjoy the drama a lot.

No sir I do not enjoy the drama. If I need to I will get with SWFA. That time is not now.

I would hardly call starting a thread getting crazy about things. Getting crazy would be taking a road trip. I’m not doing that. I do appreciate your input even though I don’t agree.

 

[W54/XM-388]

I had a similar experience with another member here recently. Except I was selling. When the NODS showed up to his house, all of a sudden they wouldn’t turn on and it was my fault. I always provide more then ample packing when shipping something, so I knew it wasn’t damage, chances were he didn’t like pvs7s and wanted the money back. I insured the shipment and offered to file a claim on his behalf, I also spoke with him on the phone but when the tone began to change I said let’s continue via written communication for legal purposes. When it was all said and done I ended up offering to have a buddy in PHX PD go test functionality, the member was in phx & I grew up there) . Albeit it was a bluff as I wasn’t going to ask a friend to do this, the nods mysteriously started working the next night as the battery compartment lid wasn’t on tight enough (or some bullshit like that).


Moral of the story; there are shitty people everywhere, and there’s always someone trying to make a quick buck off ya/ screw ya over. Nowadays I ask for GtG list references and sometimes even photo ID on high dollar items, and if they can’t comply... FUCKEM!

Story of my life in mail order sales, do it for enough years as a business and you'll soon have a pretty dark view of "Customer honesty"

 

[264win]

No Dog in this fight, but I would suggest the op take a breath and maybe a drink. It does suck to feel like someone is jerking you around, but keep in mind there is another perspective. If we give the seller the benefit of doubt ( which is being generous ) and assume he did sell and ship a scope with no issues,
Then I can see how blowing up his pm’s and phone might get some people’s blood pressure up.
Perhaps if he has a day or two the seller will come around and offer you a refund

Just playing devils advocate, and trying offer a different perspective rather than piling on.

 

[supercorndogs]

I want everything in writing too, especially if its someone who is going to send me a PM every five minutes. I am not talking to someone on the phone while they foam at the mouth.

Then after he tells you PM please, and gives you his reasons. You find his number and start blowing up his phone, and talking shit via PM. Then you want him to pay return shipping for a cosmetic issue. Your actions undoubtedly made it more difficult to send that refund.

Then when he said he is done with this for tonight. Rather than letting him sleep on it. Your impatient ass comes and starts a thread about it.

 

[Dolomite_Supafly]

I recommended the seller in his ad. The reason I did is I have had 3-4 deals over the course of 2-3 years with him. I have bought from him on here, ARFCOM and I believe on a local board without issue. He has always been upfront and honest about anything that is wrong with the items.

And because you sent me a PM complaining I contacted him. He won't talk to anyone on the phone because he wants everything in writing. Not saying this is the reason HE won't talk to YOU but there are people who have selective memories or flat out lie so having a written record is one way to combat that.

 

[AMGtuned]

Man up, answer the phone. Regardless to the what/how/who, two grown men should be able to talk it out. This "written for legal purposes" belongs in one of those butt hurt threads in the pit. If you think you need legal recourse, selling a scope in the PX, you probably DID know something was up. Even if it was mint, and the seller knew it, a man would pick up the phone, apologize for the troubles, and offer to remedy the situation. Hopefully you two can fix this, because with this shit out in the open, LL is gonna shit can the PX. Then your both probably fucked. Remember Buddly? I wouldnt want to be you guys if something happens that infringes on PX use......

 

[wade2big]

I want everything in writing too, especially if its someone who is going to send me a PM every five minutes. I am not talking to someone on the phone while they foam at the mouth.

Then after he tells you PM please, and gives you his reasons. You find his number and start blowing up his phone, and talking shit via PM. Then you want him to pay return shipping for a cosmetic issue. Your actions undoubtedly made it more difficult to send that refund.

Then when he said he is done with this for tonight. Rather than letting him sleep on it. Your impatient ass comes and starts a thread about it.

I dont know what conversation you read. It started perfectly fine. I wasn’t upset about the scope. I sent a pm to acknowledge. I sent a phone number so we can discuss. I didnt send a pm every 5 minutes like you said until he told me its my problem. I wouldn’t have messaged so much at this point if we would have talked. I wish you could hear the voicemail that I left even after he refused to talk and put this all on me. It was calm and civil. The lack of communication and his “i need it in writing” crap is what rubbed me wrong.

You dont have to agree with me and thats fine, but to agree that it is perfectly okay for two men to avoid a conversation is asinine. It is a $500 scope not a million dollar land deal where we need lawyers. Put yourself in my shoes and think for a bit. How would you like a business that you order from to not answer the phone or address your concerncs. This is no different. Any normal man would get frustrated as I did even if they were to handle it differently.

 

[Tucker301]

Alright, boys and girls.
The seller either sold the scope with a bent turret or he shipped a good scope that got damaged in shipping.
Either way, it's on the seller to make it right, and that means a full refund plus return shipping fees.
The seller has been banned until I hear of such resolution and the thread is locked.