Arken Optics CS. 👍

[danr]

Big ’s to Arken’s customer service. I let em know about an issue with my scope and received a response within 2 days and a Priority Mail label for return.

 

[vincent7]

What was the issue?

 

[danr]

12 mils of available Windage “not centered”. Checked on 3 different platforms and run out of left wind still requiring 2.5 mil for a wind zero.

 

[kwityurbeachn]

Waited over two months for mine to ship. When recieved had to send back and received prompt return info. Now the waiting a month now and was put on the list to get another unit. Its trying times with a new company so being patient while I accumulate ammo.

 

[danr]

Waited over two months for mine to ship. When recieved had to send back and received prompt return info. Now the waiting a month now and was put on the list to get another unit. Its trying times with a new company so being patient while I accumulate ammo.

And the problem with yours?

 

[danr]

Waited over two months for mine to ship. When recieved had to send back and received prompt return info. Now the waiting a month now and was put on the list to get another unit. Its trying times with a new company so being patient while I accumulate ammo.

Keep us updated on your return

 

[Vamike9]

Big ’s to Arken’s customer service. I let em know about an issue with my scope and received a response within 2 days and a Priority Mail label for return.

I had the exact opposite experience, they weren't very helpful to say the least.

 

[kwityurbeachn]

And the problem with yours?

Bubble in glass on the outer edge of lense

 

[Vamike9]

My issue was the parallax issue Arken has become known for with many of their optics.

@vincent7 had a similar experience with his optic.

I contacted Arken via email and phone, got a reply 2 days later by phone.

The guy went through the same problem solving process that I had already tried.
Then he told me that some reticle movement is in every optic, which is absolutely untrue.
I was getting like 2-3in shifts at 300yds...
Many cheaper optics have performed better than Arken in this category.

So when I wanted a return label started, it never happened...
I waited over a week, with no other response from Arken, as did another Hide member.

I returned it to Venture Firearms, and Joseph was beyond helpful in resolving this.

Arken has a ways to go to earn my business, as I am questioning their quality control processes now...