Burris Customer Services at its worst, please help/advise. (UPDATE: 09DEC23)
- Thread starter Bigjake83
- Start date
I remember in one of the main XTR3 threads it causing a big stink when they stopped including the extra windage turret. I think it’s the first time people have ever been disappointed getting a capped setup and not exposed. People are weird.
A lot of people have zero plans to use capped turrets. However, someone else got them in the box and they didn't receive any, they feel cheated.
I don't get it at all.
I know it doesn't apply to everyone, but it's very common.
I don't get it at all.
I know it doesn't apply to everyone, but it's very common.
Well, I don’t feel cheated, but if they were giving them away with scopes at one point, they can’t be too expensive to make. And, they shouldn’t have randomly put them in some, then not in others. They should have stuck to either putting them in all scope boxes, or just selling them separately on their websites or through dealers. It’s a stupid way of doing business with zero logic behind it.
Mine is a 3i that I bought earlier this year, that came with the cutout in the foam, but no extra cap. Scope was fully sealed in the plastic when I got it, so that’s how it left the factory.
I want to support American businesses as much as I can and I hope Burris/Steiner can get back to pre-2019 quality … but right now even Chinese optics have better QC than the Colorado operation …
I called and asked for a non-capped windshield turret for my XTRIIIi. Whoever I spoke to was polite but put me on hold for a few minutes and then came and replied it was $50 for the turret. I don’t need it not would I use it but figured I would see what the response would be and it may help the resale if I ever sale it.
I called about 6 months ago and the guy mailed immediately responded, no problem and mailed one out promptly just fyi. He said the policy has changed.
I called about 6 months ago and the guy mailed immediately responded, no problem and mailed one out promptly just fyi. He said the policy has changed.
You're good. I wasn't even thinking about your post.
It was directed at the ones that have to have them, but will never remove them from the plastic baggie.
My stepson always bitches about what other people get...
Good info to know. 
This made me laugh!
It reminds me of my old boss venting one day about his step dad and step brother. For Christmas he got a H&R single shot 12 gauge, his step brother got a 870 wingmaster. Lol
Half his kid, only gets half the present. Seems fair…
I literally went through 3 special ed kids and a diversity hire to return something at Home Depot last weekend. So true.
Bad part is; it ain't fixable
Atilla the Hun was Mongolian...Mongolia is basically located in north-central China.
He was making a joke about your username being based on people from China, because you said that China was making better scopes than Burris.
Not his kid at all. I read that as the kid's mom can't suck a golf ball through a garden hose.Half his kid, only gets half the present. Seems fair…
I know, but for the joke to work, I had to say "half his kid"... Since the H&R was worth about half as much as an 870...
I notice the resident Burris guy slowly crept back into the bushes like Homer Simpson on this one lmfao.
I will say that the inside of my T6xi looks about the same on the inside. Build quality is pretty bad. The function and controls are passable. And the optical performance is very good. But The German m series are great inside by comparison. Not sure where they source the chassis from but it looks like a Chinese sewer pipe. I know they have to hit a price point but my Arken ep5 looks better inside.
Bought a brand new XTR3i 5.5-30 direct from Burris in October and it had both windage options in the box 
So all Burris XTR Pro's have been returned and refunds have been issued and received.
Both of my Vortex Gen 3 Razors 6-36 x 56 have also been delivered, and they are nothing short of spectacular. All controls operate smooth and cleanly, the parallax doesn't feel like it needs a throw lever to operate. The Mag Ring is smooth as butter and doesn't feel like it's rolling over gravel.
The elevation turrets on the XTR were mooshy and barley audible making it impossible to count your adjustments without visually watching as you make elevation adjustments. The locking Elevation and Windage Turrets on the GEN3 Razors are very tactile and audible making it easy to track your adjustments without having to come off Scope as you make adjustments. And the best part NO DEBRIS INSIDE!..LOL
IMO Glass quality with the GEN 3's is the best I've seen in the 2K range only being rivaled by Tier 1 glass such as Zeiss, ZC,
Premie, TT..... but doesn't seem to give up much or anything compared to NF, Minox, or Kahles.
The lower end magnification range on the GEN3 R is much more usable on the lower end with its slightly thicker Reticle, with the XTR at 12x and under the reticle is unreadable compared to the Gen 3 where the reticle is easily readable throughout the entire magnification range.
The only attributes I wish the Gen 3 Razors had was a locking Diopter and the ability to switch between Red to Green illumination.
Both of my Vortex Gen 3 Razors 6-36 x 56 have also been delivered, and they are nothing short of spectacular. All controls operate smooth and cleanly, the parallax doesn't feel like it needs a throw lever to operate. The Mag Ring is smooth as butter and doesn't feel like it's rolling over gravel.
The elevation turrets on the XTR were mooshy and barley audible making it impossible to count your adjustments without visually watching as you make elevation adjustments. The locking Elevation and Windage Turrets on the GEN3 Razors are very tactile and audible making it easy to track your adjustments without having to come off Scope as you make adjustments. And the best part NO DEBRIS INSIDE!..LOL
IMO Glass quality with the GEN 3's is the best I've seen in the 2K range only being rivaled by Tier 1 glass such as Zeiss, ZC,
Premie, TT..... but doesn't seem to give up much or anything compared to NF, Minox, or Kahles.
The lower end magnification range on the GEN3 R is much more usable on the lower end with its slightly thicker Reticle, with the XTR at 12x and under the reticle is unreadable compared to the Gen 3 where the reticle is easily readable throughout the entire magnification range.
The only attributes I wish the Gen 3 Razors had was a locking Diopter and the ability to switch between Red to Green illumination.
Last edited:
Good to hear. I think the gen iii is a nice scope from all accounts. Butttttttt it will never have a place in my safe just wayyyyy to fuckin heavy. And I’m not a prs shooter so it doesn’t help me. For 2700 I’ll just buy another zp5 if I need something of that flavor.
I had a Steiner 3-12x older tactical etc one and a T5Xi 3-15x, the older model was better constructed/better image quality although I liked the size of the t5xi a lot more. Wouldn't say no to either one but there was a clear difference in certain areas.
My T5 and M7 didn’t have any obvious issues like that because I would have sent them back but neither tracked for shit and the glass in the T5 was absolute garbage. The T5 went back multiple times.
T5 was a bad design I skipped over them. The m7 had some bad optical calibrations. Kinda milky or alot of ca. but I’ve never seen or heard of any m series steiners not track or hold zero u less it took a hit or a fall. And I’ve seen and owned quite a few. Still got a soft spot for them. Probly wouldn’t pay retail for one tho
The just came out with the Impact 4000, I think it's a little early to ask them for a weather station
Burris customer service is plain shit! I sent in a pair of signature series 10x 50 binos that crapped out (granted they were old) about 3 yrs ago and they said couldnt fix sent me a cheap ass bottom of the barrel pair back as a replacement. called them and said BS want as good as I had got told to go get lost that was all I was going to get. wont ever buy Burris again
When I received my XTRII the front lens cap ws broken. The Diaopter was turned fully clockwise and the Elevation turret was at maximum elevation. I called Burris and asked them how do I adjust for zero with the turret elevation maxed out. I was told to count the number of clicks until the turret stoped. Then set the turret and half the number of clicks and I would be able to follow the procedure to get the zero stop set.
Went to the range Friday did the initial set up at 25 yards, no problem. Went to 100 yards. Ran out of elevation with the shots hitting 3 1/2 inches below the center bull on a splatter burst target.
Guess I'll have to talk to Burris again this morning.
Went to the range Friday did the initial set up at 25 yards, no problem. Went to 100 yards. Ran out of elevation with the shots hitting 3 1/2 inches below the center bull on a splatter burst target.
Guess I'll have to talk to Burris again this morning.
Talked to Sean@ Burris yesterday. When I explained what was going on with the elevation turret being sent back to me maxed out his comment was "I've never seen one sent back that way". I also asked if it was common to send the diaper back turned fully clockwise instead of centered he said all he could do was send me an RMA which he did. He seemed somewhat annoyed at this point. My least comment was "I hope it gets sent back set to factory specs. End of discussion.
I never got a diaper with mine!?! Maybe if I call they can send me one so I am not missing out. Lol
I have a funny feeling that a diaper isn’t going to improve my eyesight very much……
Thanks for pointing out that my diaper wasn't set right. Now I can get one with diopter set right.
Josh informed me that they are in fact following this thread.
So it's good to know that Burris is actually aware of their shortcomings and product discrepancies that need to be addressed, and that this entire 8 page public Spotlight is solely the result of Sean's piss poor customer service and total lack of professionalism.
I did inform Josh that I will not be going through with the review of the XTR Pro Line because between the customer support and product performance I truly have nothing positive to bring to the table at this time.
The XTR Pro does have the means to become a top contender as a mid-range feature rich scope and hopefully Burris will address the current issues and and elevate the XTR Pro back to its full potential.
So it's good to know that Burris is actually aware of their shortcomings and product discrepancies that need to be addressed, and that this entire 8 page public Spotlight is solely the result of Sean's piss poor customer service and total lack of professionalism.
I did inform Josh that I will not be going through with the review of the XTR Pro Line because between the customer support and product performance I truly have nothing positive to bring to the table at this time.
The XTR Pro does have the means to become a top contender as a mid-range feature rich scope and hopefully Burris will address the current issues and and elevate the XTR Pro back to its full potential.
I submit you are duty bound to do a negative review as it will both warn potential customers and motivate Burris to improve.
-Stan
I think most of the discrepancies have been touched on throughout this thread there's really no reason to keep kicking a dead horse, both Josh and Shelby were very professional and I believe that they are putting their best efforts forward to try to resolve any further issues.
I understand, though I am disappointed, as your decision denies information and experience to potential Burris buyers that are not on Sniper’s Hide (assuming you were publishing on a blog open to all).
Burris chose to make all of this happen, not the buyer, thus to me there is no need to prioritize saving the reputation of a company over a chance to inform future buyers.
-Stan
I remember some threads in here about the XTR 3 and the XTR Pro, asking a simple question as a new member as to how they compared to X/Y models on the market, and getting some sponsored company shill foaming at the mouth about foreign manufacturing, and shit customer service, compared to these awesome MADE IN THE US optics with the absolute BEST customer service, headquartered right in Colorado...nothing like that "Cheap Chinese shit".
Hilarious how well that comment has aged. Especially with how the sponsored guys quickly disappeared from this thread as soon as OP's situation got worse, directly due to the repeat fuckups by CS at Burris.
I once had a primary arms scope with the same issue as OP. They replaced it quickly, no questions asked..must be hard to get this replacement process correct. Odd how other companies can figure it out.
After all this, I bet OP would gladly have just bought the Razors in the first place, and not wasted all of this time. That "cheap chinese shit" company sure seems to be eating others lunch lately, when it comes to taking care of their customers, and their new product releases.
I own a Burris XTR 3 as well, got it when an online shop ran them on a closeout sale. at 40-50% off, they were priced what they're worth.
When I wasnt happy with my Vortex Razor, Vortex CS arranged overnight shipping both ways, for a brand new replacement as well.
Vote with your dollar. This experience speaks volumes for others.
Hilarious how well that comment has aged. Especially with how the sponsored guys quickly disappeared from this thread as soon as OP's situation got worse, directly due to the repeat fuckups by CS at Burris.
I once had a primary arms scope with the same issue as OP. They replaced it quickly, no questions asked..must be hard to get this replacement process correct. Odd how other companies can figure it out.
After all this, I bet OP would gladly have just bought the Razors in the first place, and not wasted all of this time. That "cheap chinese shit" company sure seems to be eating others lunch lately, when it comes to taking care of their customers, and their new product releases.
I own a Burris XTR 3 as well, got it when an online shop ran them on a closeout sale. at 40-50% off, they were priced what they're worth.
When I wasnt happy with my Vortex Razor, Vortex CS arranged overnight shipping both ways, for a brand new replacement as well.
Vote with your dollar. This experience speaks volumes for others.
