Re: Grand River Tactical
First off, let me start by saying I let this get way out of hand. There are very good explanations of why and how this happened, and would be glad to expound on them, however, that is not going to resolve this issue.
So let me start with this, GRT Gear is a part time business for me. Beyond that, I have already stated the facts in posts in the past.
Secondly, let me start by saying that I owe all of you, a major apology, and my utmost humbleness. It was never my intention to allow this to drag on so long, mislead anyone, give anyone the impression that I am taking anyone's money and running, etc., etc.
I am taking Grand River Tactical in a completely different direction, simply because I do not have the staff or capabilities to continue at the same break neck speed. I started this group buy with the expectation of business slowing, adding my little bro as an employee, which did not work out, and being able to handle current volume while putting in extra time to be able to accomplish this task. The drag bag themselves turned out to be a nightmare to build, and couple that with the custom options that many people wanted, my time frame soon became all too unrealistic. Instead, I decided to plow on, but all at the same time, bury myself further and further.
To remedy the situation with GRT Gear, first my product line is being cut by nearly 75%. The stark realization is I do not have the capabilities as a one man shop to support such a product line. My problem is I am a habitual optimistic, with severe tendencies to put more work on my plate than I can comfortably handle, and after doing this for nearly 4 years now, this situation needs to be rectified at once.
As far as this group buy goes, I am going to refund everyone's payment. The details are this:
Everyone who paid by Paypal, will get the exact refund that I received. I very sincerely apologize to everyone involved with this, but I am discontinuing this product, and no more will be made.
If anyone would rather substitute their order for a PRSM, we can discuss this, there will be absolutely no charge for the price difference. If you want to get a look at a PRSM, please see here (
http://www.grtgear.com/Products/PRSM) Obviously, this is not what you were originally interested in, however, I am just offering up an option of a bag.
Refunds will be made withing 3-5 weeks, there are a few variables that may make this sooner or later, and again, I apologize for the huge inconvenience that you all have suffered. I will be mailing everyone a check so no more Paypal fees will be assessed. Please understand this time frame because I am looking at a ton of cash. Unfortunately, when all these payments were received, materials were purchased right away for this project. This is the huge mistake that I made, taking on this project, completely over estimating my capabilities.
Obviously, I am not trying to hide that fact that I am not a savvy business man, I have no business experience, nor do I ever care to be or have either. I am a guy with a few talents, and few interests, sewing and shooting being them. I completely understand that devastation of the public image that this has, is having, and will have on my business name. I am painfully aware of the comments that will come up every time the question is asked "What about GRT Gear?", or "Has anyone dealt with GRT Gear?".
I know this site's members are ruthless towards companies who do not provide at least the most basic levels of customer service or support, because they do not want anyone to suffer the same experiences they had, hell, I am the same way. Maybe the better way to put it is, we all look out for each other, so no one has similar bad experiences with "X" company. It really bothers me that out of the hundreds of successful orders that I fulfilled last year, that this one product, and roughly 15 orders are the ones that may ultimately tarnish my business' reputation indefinitely.
I will not be one of the many that will roll over and change my business name because of this one epic mistake. This and my past mistakes are what will help me revise my own capabilities and overcome future obstacles and hopefully resurrect my company's and my own names reputation.
To all of you, I am very sorry it turned out this way, however, I hope that everyone will be satisfied within the coming weeks. I am about to make a large post in the "for sales" to help facilitate some of the refunds in the quickest manner possible.
Chris (rak187), is a very good friend of mine, as well as Graham. I would very much appreciate everyone treating both of them with respect, as they are very good friends of mine, who have helped me in every way imaginable. Chris is helping organize the refunds, so please forward your information(name, mailing address, and how you originally paid, and the amount) to make sure this gets handled quickly and efficiently. Many of you have already contacted him, but as he forwarded information to me, it only contains sniper's hide handles, and since no one goes by that on their billing addresses or Paypal info, you will have to be more clear.
Again to all who participated in this, I apologize in the most humble manner, and will be making this right with each and everyone of you in the quickest manner possible.
Nick