Just out of curiosity I googled GA Precision's BBB and there are 0 complaints.
G A Precision Review - GUNS & GUNSMITHS in Kansas City, MO - BBB Business Review - BBB serving Greater Kansas City Not that they have never turned out a rifle that didn't live up to expectations (I'm guessing, I see someone is having issues with a GAP-10 and loading for it). The difference is that they George and his CS guys are active on the forums and responsive to their client's concerns DESPITE huge demand for their product. They seem to honestly want to make it right and in a reasonable time-frame.
We all know this game takes patience sometimes to get a great custom build done. What a nightmare to have a rifle delayed an extra 1-2 YEARS after paying DOUBLE market prices for similar builds and to get it minus accessories or with sub-par fit, finish, or function. I don't have a "dog in the fight" to use an over-used phrase, but I guess I kind of do as an end user. I am very grateful that there is a forum like this where I can make my own decision based off reviews by actual end-users on where to spend my hard earned money on a dream rifle-build that only comes a few times in a lifetime.
Sure Frank rubs some people wrong both on and off this forum, but I would prefer a person that speaks his mind even if I don't agree with it vs. a "soft spoken Englishman" that takes people's hard earned money, screws them and then wonders in a kind way why people would be upset, or how they would dare talk about their experience in a negative way.
This gunsamerica guy seems to kinda have his heart in the right place(at least that's how he's trying to come off), but is uninformed and not addressing the real issues that some of the comments he didn't delete brought up. He probably doesn't even shoot precision rifles, he doesn't seem to have much knowledge about this very different "dark-side" that we enjoy.
Why is he so convinced that this youtube video is the only basis for people to not want to deal with TR? He's either ignorant and dense going off that assumption or really does have a monetary or other reason to ignore the myriad of other customers that seem to have had the same complaints and issues over and over with TR.