I own quite a few Premier scopes and for the first time I had to have some work done. Just a little oil on the ocular not even really noticeable except with a bright light shining into the scope from the rear. But being the perfectionist I am I wanted it cleaned. I contacted Trevor at Armament and had it in Paul Lange's hands in two days. I told him I needed it quickly and he said he would fast track it for me. They didn't clean it they replaced the whole ocular with a brand new one!! and had it back in my hands in five days minus the weekend!! I was in contact by text with Paul the whole way and communication was excellent. That's legendary service fellas!