This sounds a lot like dealing with Burris CS, I sent in an XTR III twice that had so much slop in the elevation turret that you could go half way between clicks up and down with no resistance. I'd talked to CS about it, they'd tell me that's not normal, have me sent it in, only to have the techs send it back as "functioning normally and to all specifications". After the second time I literally sent them a video and CS again said it should not do that, and if they couldn't fix the lash, I could upgrade to an XTR Pro for $1000+tax/shipping, at a time when I had just bought the XTR III for under $1000 and a Pro for $1500, I just ended up throwing it on a beater.
With current prices on the T6's 5-30 pushing $1500, it's tempting to swap a couple lower optics out, but the idea of ever dealing with their CS again is hard to swallow, almost as bad as dealing with anything Beretta supports.
