Re: Vortex Razor Review
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sam@Vortex</div><div class="ubbcode-body">AJ,
What can I say, but I m just really sorry about what happened. I know that it is frustrating and we will do whatever it takes to make you happy. I would be pretty ticked off if I were you also.
If you still don't want the scope after your hassle I will completely understand, however I just wanted to offer up a couple of explanations in case that might help make you feel more at ease.
First of all, I know that Julie was just doing her best under the circumstances. After Jpipes thread we got a couple calls from customers who reported the same thing. When we got those scopes back it turned out that in fact there was nothing wrong, the customers had just set the zero stop incorrectly. So, according to what I was told by Corey, we just wanted to get the scope back first to make sure that it was the same problem that Jpipes had before we sent out a new scope. So, if it is in fact the same problem you will be getting a new scope. Corey just wants to actually verify that there is something wrong first.
As to the problem itself, I think that some people's first reaction might be to think that there is something majorly wrong with the scope. In fact, the issue is really very minor. There's nothing wrong with the design of the zero stop, it's simply a minor installation error that unfortunately has turned in to a major headache. Basically, the pin that stops the rotation of the turret is threaded into a brass collar. That pin was supposed to have red loctite put on the threads and there were a few that didn't have that installed for some reason. So, what is happening on a few scopes is that pin is unthreading and falling out. That causes the turret to bind on the way down, because it's pinching the stop pin between the collar and the bottom of the turret. See below image:
Fixing it is extremely easy. It's simply putting red loctite on threads of that pin and screwing it back in. With red loctite on there it's not coming out without putting a torch on it and heating it up until it's scorching hot. The only real issue is that to access the pin we have to remove the turret and that's why we are having them sent back in. Once the repair is done the scope is as good as new.
Now despite that, we are just replacing the scopes if they have this problem, because we don't want people to be waiting any longer than possible while we make the repair.
You can rest assured that we made it abundantly clear to the factory that this was absolutely unacceptable and told them they need to be absolutely perfect in every aspect of putting this scope together. They have assured us it won't happen again. We are also in the process of determining which serial numbers have the issue so that we can do our best to deal with all of them.
Anyway, I guess that is enough excuses from me. Excuses don't change the past, I can only try to do whatever is necessary from this point forward to make things as right as possible.
Bottom line is that making our customer happy is our top priority and I'm am just very sorry that this happened to you. This is a really unfortunate incident and I wish that there was a way we could have avoided giving you the hassle in the first place. At this point I can say that we will do whatever it takes to make things right and get you a perfect working scope ASAP.
If there is anything else that I can do just send me an email or a PM and I will take care of it.
-Sam </div></div>
<span style="font-weight: bold">Sam</span>, Thanks for talking with us on this matter. Just you chiming in makes me feel a whole lot better about going a head and trying one of these scopes.
<span style="font-weight: bold"> AJ</span> Thanks for posting some more pictures, I think that scope looks damn good!