My dad had a plumbing contractor in Kalispell MT come out and replace a toilet, vanity, sink, 1 angle stop, the shower valve and two faucets. The guy was on site less than 6 hours total. When dad got the invoice it was for, the toilet, 20 hours of labor, 3 round trips of drive time to and from the contractors parts warehouse, 8 angle stops, and 20 feet of copper pipe. I supplied the vanity, sink and faucets. He was supposed to bring the toilet, the second round trip they charged was for him to go back into town and get the toilet. The third round trip was to come back the next day because he didn't crimp two of the connection on the shower valve. The guy used maybe 1 foot of copper pipe, only changed 1 angle stop and got all of the work done in one day, except having to come back and crimp two lines the next day. When I called the owner of the plumbing company he got really indignant with me. I asked how he could charge for 20 hours when the guy was on site less than 6 hours. I also asked how he could charge for 8 angle stops when he only replaced 1, why he charged for 20 feet of pipe, and why is he charging to come back the next day when it was his fault for not crimping two lines.
My dad has been lettering this plumbing company's trucks and doing all of their signs for many years and the response I got from the owner of the company was "I don't have time to deal with this kind of shit". Is it any wonder they are the most expensive and have the lowest Yelp rating of any plumbing contractor in the Flathead Valley.
