KRG Bravo Chassis

[Jefe's Dope]

8. Receive email from KRG admitting they were wrong, and that if I paid for shipping, they would modify the trigger housing and reimburse me.
9. Sent Chassis back to Brownells.

Who will yo do business with then?

For those of us in business serving customers there's a rare occurrence when you have to fire a customer. I'm getting the feeling you've been 'fired' by more than one business. By the by, we don't actually 'fire' you, we just quit bending to your needs in hopes you'll go bother someone else for awhile.

Waiting for the day Yelp allows business' to "rate" customers. ?

http://www.customerexperienceinsight.com/7-reasons-to-fire-customers-and-how/

3 Bad Customer Service Examples & 3 Lessons for How to Recover

Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.

www.groovehq.com

12 Ways to Know It’s Time to Fire a Customer | BusinessCollective

Contrary to the old adage, the customer isn't always right. Here are 12 ways to know when it's time to cut ties.

businesscollective.com

Edit: "the customer is always right" is a misnomer and does not mean what most people think it means.

 

[Americancheese]

I believe they advertise for the T-3 fitting, not specifically the A1. Admittedly, they made a mistake, thinking it would fit an A1. They were wrong.

That being said, claiming they "advertised as a direct drop in for the Tac A1" is a bit of a stretch IMHO.

But whatever...I think most here see what's going on...

KRG made a mistake, they admitted it. I have moved on. This isn’t a callout thread, and as I’ve repeatedly stated, they make excellent products. I will shut up and color now....I’m beginning to see some shillery fanboys chime in to defend their own.

 

[bjay]

If theres one thing id change on bravo..is the cheekpiece settings ..two post two close making plastic cheekpiece feel flimsy when griping front and rear tilt it side to side..and maybe a nicer mechanism???

 

[pilotjoe]

For those of us in business serving customers there's a rare occurrence when you have to fire a customer.

True that! An former boss of mine used to say "this would be a great business if it weren't for all these customers!" Another friend who just sold his business told me "90% of my customers I hope to see again in the future. The other 10% I hope I NEVER see again!!"

 

[Americancheese]

Customer: I was emailing to confirm this will fit?

Company: yes, it is a direct drop in

Customer: After five hours of troubleshooting, I’m emailing because it doesn’t fit, and will require making modifications.

Company: we never said this would fit.

Customer: I have emails stating it would fit.

Company: We made a mistake.


Yeah, those pesky customers really have some nerve

 

[MarinePMI]

 

[Jefe's Dope]

Customer: I was emailing to confirm this will fit?

Company: yes, it is a direct drop in

Customer: After five hours of troubleshooting, I’m emailing because it doesn’t fit, and will require making modifications.

Company: we never said this would fit.

Customer: I have emails stating it would fit.

Company: We made a mistake.


Yeah, those pesky customers really have some nerve

Let me remind that YOU brought this all here even after they bent the knee and offered to fix it and reimburse you. You likely wanted a pre printed call tag and they couldn't provide it so you said "fuck 'em. Wait till they see my wrath.".

 

[J-Ham]

Great, now that song's stuck in my head... Dick!

Haha

 

[Shankin McStaby]

Customer: I was emailing to confirm this will fit?

Company: yes, it is a direct drop in

Customer: After five hours of troubleshooting, I’m emailing because it doesn’t fit, and will require making modifications.

Company: we never said this would fit.

Customer: I have emails stating it would fit.

Company: We made a mistake.


Yeah, those pesky customers really have some nerve

You left something out brah.....

Company: We made a mistake. If you’ll send it in, we’ll make the necessary mods to the chassis so that it will work for your application.

They tried to do right by you. You chose not to take them up on their offer. In your mind, what else should they have done to make things right? Give you “x” shares of their stock, and make you czar of their CS department?

 

[Americancheese]

Let me remind that YOU brought this all here even after they bent the knee and offered to fix it and reimburse you. You likely wanted a pre printed call tag and they couldn't provide it so you said "fuck 'em. Wait till they see my wrath.".

Let me remind YOU, that I brought this to the Bravo chassis thread, to give people a heads up if they were considering swapping in the Tac A1 chassis, and to detail the installation issues I was having. It was only when KRG posted that they never said the Tac A1 would fit, that I replied with a discrepancy showing their own emails stating that it would fit.

 

[Americancheese]

You left something out brah.....

Company: We made a mistake. If you’ll send it in, we’ll make the necessary mods to the chassis so that it will work for your application.

They tried to do right by you. You chose not to take them up on their offer. In your mind, what else should they have done to make things right? Give you “x” shares of their stock, and make you czar of their CS department?

No one is saying KRG didn’t try and make things right....you guys keep spinning this in a direction that isn’t accurate.

 

[Shankin McStaby]

I believe that all would have been fine and well had you simply stated the issues that you were having with the chassis not fitting your rifle, and explored the options that were given to rectify the situation. Where things got a little sideways is when you said...

“...but now seeing how KRG operates their business, they won’t see another dime from me. YMMV”

This indicates that they are running a shady business. THAT is inaccurate, because they offered to fix it.... correct?

 

[Jefe's Dope]

Let me remind YOU, that I brought this to the Bravo chassis thread, to give people a heads up if they were considering swapping in the Tac A1 chassis, and to detail the installation issues I was having. It was only when KRG posted that they never said the Tac A1 would fit, that I replied with a discrepancy showing their own emails stating that it would fit.

IIRC the email you posted was in regards to an Xray chassis?

 

[Americancheese]

IIRC the email you posted was in regards to an Xray chassis?

Correct, but in KRG’s response, they clearly state that “they don’t claim that any of their chassis fit the Tac A1”.

 

[Americancheese]

I believe that all would have been fine and well had you simply stated the issues that you were having with the chassis not fitting your rifle, and explored the options that were given to rectify the situation. Where things got a little sideways is when you said...

“...but now seeing how KRG operates their business, they won’t see another dime from me. YMMV”

This indicates that they are running a shady business. THAT is inaccurate, because they offered to fix it.... correct?

Fair enough...i guess I didn’t care for their A: stating it will work B: stating publicly that they never said it would work, to save face. C: telling me to contact Brownells for any questions on returns or customer service.

And would it be too much trouble to have KRG just send me a modified trigger housing instead of me having to pay upfront more money for shipping to send them my trigger housing, and waiting for reimbursement?

 

[MarinePMI]

Might have been, but I think you pissed that possibility away. KRG has a history and rep here. One where they do everything within reason to make things work for their customers and their business.

Your posts implied otherwise, and that is what you're catching flak for.

Passing info is one thing. Taking a swipe, publicly, is not the way to do it.

Hell, had this gone another way I (or others) would have offered to modify it for you...

 

[Americancheese]

Might have been, but I think you pissed that possibility away. KRG has a history and rep here. One where they do everything within reason to make things work for their customers and their business.

Your posts implied otherwise, and that is what you're catching flak for.

Passing info is one thing. Taking a swipe, publicly, is not the way to do it.

Hell, had this gone another way I (or others) would have offered to modify it for you...

They have such an excellent reputation, yet they don’t even know what actions will fit into their own chassis systems? Then deny and lie about saying it will fit. Seems completely incompetent and culpable imo. What’s more, they get a free pass, and I’m just another disgruntled customer who is expendable.

 

[J-Ham]

 

[Jefe's Dope]

They have such an excellent reputation, yet they don’t even know what actions will fit into their own chassis systems? Then deny and lie about saying it will fit. Seems completely incompetent and culpable imo. What’s more, they get a free pass, and I’m just another disgruntled customer who is expendable.

When a man shows you who he is, believe him.

 

[jwhjwh54]

Thoughts on a bravo for a 16” Tikka CTR hunting rifle? I held a Christiansen MPR and thought it was awesome but not at the point I wanna drop 2k on a hunting rifle.

The bravo looks like a nice option and not too heavy?? The factory stock is fine but I like the grip on a chassis or bench rifle which is why I’m looking at the bravo. The X-ray and others don’t interest me as much. I wish I could find one in real life

 

[Shankin McStaby]

I think you’ll dig the Bravo. I have a 26” Howa with a “heavy” barrel, and fully decked out with bipod, scope, and all that jazz, it’s weighing in right at 13.5 lbs. the chassis itself is only about 3lbs.

 

[MarinePMI]

They have such an excellent reputation, yet they don’t even know what actions will fit into their own chassis systems? Then deny and lie about saying it will fit. Seems completely incompetent and culpable imo. What’s more, they get a free pass, and I’m just another disgruntled customer who is expendable.

Lol!
I think we already established that they made a mistake, not lied. That's a pretty bold statement on your part , but whatever. You sound like you have sand in your vagina, so carry on bro. Have a great life.


Smdh...

 

[Krazy_jim]

They have such an excellent reputation, yet they don’t even know what actions will fit into their own chassis systems? Then deny and lie about saying it will fit. Seems completely incompetent and culpable imo. What’s more, they get a free pass, and I’m just another disgruntled customer who is expendable.

Lol!
I think we already established that they made a mistake, not lied. That's a pretty bold statement on your part , but whatever. You sound like you have sand in your vagina, so carry on bro. Have a great life.


Smdh...

Not sure if it crossed anyone elses mind... maybe the person answering the initial fitment email is a different person from our @Massoud

The Tac A1 is clearly the same action with different trigger. That is a given, but looking at your initial email.... you seemed to not understand how to disassemble the Tac A1 to be able to even swap it to a different stock/chassis.

 

[Americancheese]

Not sure if it crossed anyone elses mind... maybe the person answering the initial fitment email is a different person from our @Massoud

The Tac A1 is clearly the same action with different trigger. That is a given, but looking at your initial email.... you seemed to not understand how to disassemble the Tac A1 to be able to even swap it to a different stock/chassis.

Yeah....unscrewing a couple bolts is rocket science.

 

[Shankin McStaby]

Not sure if it crossed anyone elses mind... maybe the person answering the initial fitment email is a different person from our @Massoud

The Tac A1 is clearly the same action with different trigger. That is a given, but looking at your initial email.... you seemed to not understand how to disassemble the Tac A1 to be able to even swap it to a different stock/chassis.

Regarding the emails: I’ve been wondering this myself, but likely failed to voice it. It’s why I mentioned miscommunication.

Judging by doods response to your post, I’d wager to say that at this point he’s bitchin just to bitch. “Likes the sound of his own voice” kinda guy, likely.

Strikes me as the type to go through the drive-thru, ask whether or not a burger comes with tomatoes on it, be told that it doesn’t, and order it. But when it DOES have tomatoes on it, pull back through the drive-thru, get pissy with the kid in the drive through and accuse them of being a liar (rather than accept that people make mistakes), voice his displeasure with the establishment even when they offer to make his order over, accuse the establishment of shady business practices, and throw the burger back through the window and demand a refund, rather than just scrape the tomatoes off and go about his day.

?‍ Different strokes for different folks I suppose. I don’t have the time or energy to be a snowflake like that.

 

[Bcamos]

And would it be too much trouble to have KRG just send me a modified trigger housing instead of me having to pay upfront more money for shipping to send them my trigger housing, and waiting for reimbursement?

It's safe to assume that if you're unable or unwilling to remove a tiny bit of aluminum with a dremel that you're also unable or unwilling to figure out how to remove the trigger guard.

 

[J-Ham]

While I do think Cheese should probably let it go, I think the same can be said for the rest of 'us' as well. He & KRG don't see eye to eye, not sure anything's gonna change that, but it's probably time to move on.

To that end, here's a Bravo.... I think I already posted it, but it's the only one I've got.

 

[Bcamos]

While I do think Cheese should probably let it go, I think the same can be said for the rest of 'us' as well. He & KRG don't see eye to eye, not sure anything's gonna change that, but it's probably time to move one.

To that end, here's a Bravo.... I think I already posted it, but it's the only one I've got.
View attachment 7070311

Your rifle is what my rifle aspires to be when it grows up

 

[Radioactiv]

Thoughts on a bravo for a 16” Tikka CTR hunting rifle? I held a Christiansen MPR and thought it was awesome but not at the point I wanna drop 2k on a hunting rifle.

The bravo looks like a nice option and not too heavy?? The factory stock is fine but I like the grip on a chassis or bench rifle which is why I’m looking at the bravo. The X-ray and others don’t interest me as much. I wish I could find one in real life

I have a 16" .223 Tikka I plan on dropping in a bravo to match my 20" CTR. Right now I am just running a XLR cheek piece I rigged on the factory stock in the mean time.

 

[Steel head]

While I do think Cheese should probably let it go, I think the same can be said for the rest of 'us' as well. He & KRG don't see eye to eye, not sure anything's gonna change that, but it's probably time to move one.

To that end, here's a Bravo.... I think I already posted it, but it's the only one I've got.
View attachment 7070311

Me likey!

 

[JMcBurn]

They have such an excellent reputation, yet they don’t even know what actions will fit into their own chassis systems? Then deny and lie about saying it will fit. Seems completely incompetent and culpable imo. What’s more, they get a free pass, and I’m just another disgruntled customer who is expendable.

All I can say is that you have a very specific set of circumstances and not every person at that company may know that there was a specific change that took place during production of the TAC A1. So yes you got bad info from customer service at KRG. But at the same time @Massoud is correct that they do not advertise that the TAC A1 works with their product.

All I can say is that yeah, it sucks, but KRG tried to fix their mistake at what is most likely an overall cost greater than the profit margin of them selling to Brownells to take care of the issue with the customer service issuing bad information.

In general that response is a lot better than what you get in many industries, especially this industry. Could be like another 3 letter chassis manufacturer that lists 6 weeks delivery before they had even made a single one of their new product. Then after 3 months they tell you it will be some time 7 months after initial order with no set date, so then you have to change the model you want and begin the wait again.

 

[Americancheese]

All I can say is that you have a very specific set of circumstances and not every person at that company may know that there was a specific change that took place during production of the TAC A1. So yes you got bad info from customer service at KRG. But at the same time @Massoud is correct that they do not advertise that the TAC A1 works with their product.

All I can say is that yeah, it sucks, but KRG tried to fix their mistake at what is most likely an overall cost greater than the profit margin of them selling to Brownells to take care of the issue with the customer service issuing bad information.

In general that response is a lot better than what you get in many industries, especially this industry. Could be like another 3 letter chassis manufacturer that lists 6 weeks delivery before they had even made a single one of their new product. Then after 3 months they tell you it will be some time 7 months after initial order with no set date, so then you have to change the model you want and begin the wait again.

You’re correct on most points, which is why (if you actually read this thread), I continually and repeatedly support and recommend the KRG Bravo as a product. You are incorrect in stating that KRG doesn’t advertise the Tac A1 fits because their website clearly states “all T3 variants”

How difficult would it be to add a blurb about not being Tac A1 compatible?

 

[Americancheese]

It's safe to assume that if you're unable or unwilling to remove a tiny bit of aluminum with a dremel that you're also unable or unwilling to figure out how to remove the trigger guard.

You are obviously missing the entire point of this discussion, and in way over your head....

 

[bjay]

You are obviously missing the entire point of this discussion, and in way over your head....

Are you trying to be STAR here?? We got your point what do you want krg and us to do???
If you dont want them to modify it for you...take the refund and move on

 

[Americancheese]

Are you trying to be STAR here?? We got your point what do you want krg and us to do???
If you dont want them to modify it for you...take the refund and move on

I don’t want anything from anyone...just trying to be transparent.

 

[Bcamos]

I don’t want anything from anyone...just trying to be transparent.

 

[Jefe's Dope]

 

[Northernjets]

To that end, here's a Bravo.... I think I already posted it, but it's the only one I've got.

Do you happen to know what your rifle weighs in at with the CF barrel? My Nuke/Bravo/Razor GII is a similar build but comes in at almost exactly 16lbs with my 26" barrel. Wondering if I can chop at least 2-3lbs down the road swapping to a 20" CF Barrel. I'm also debating switching it to a W3 folder one day, and keeping the bravo for a dedicated light weight 223 build. Would be nice if I could get behidn a W3 first though.

 

[Bandit31]

Do you happen to know what your rifle weighs in at with the CF barrel? My Nuke/Bravo/Razor GII is a similar build but comes in at almost exactly 16lbs with my 26" barrel. Wondering if I can chop at least 2-3lbs down the road swapping to a 20" CF Barrel. I'm also debating switching it to a W3 folder one day, and keeping the bravo for a dedicated light weight 223 build. Would be nice if I could get behidn a W3 first though.

Depending on what contour you have now, that'll be achievable. One of my 6.5 Creedoor's has a 22" Proof CF sendoro contour on a Stiller Tac30 in a Whiskey 3 folder with the full length dovetail, angled bag rider, and a 4-16x42 ATACR F1 in NF ultra light rings with a RAP mount and weights in at 10lbs 12oz. I had a Bravo a while back with the W3 forend ( I don't like the stock Bravo forend) a full length dovetail and angled buttplate and it was a pound less than my W3 folder.

 

[J-Ham]

Northern, I can tell you this... The super-precision bathroom scale says right at 13 lbs. That's a 20" barrel & I'm now running a CAL bipod instead of that fancified Harris (I tried, I just hate a Harris bipod). I'm gonna order steel LOP spacers & maybe add a little bit to the buttstock... Shooting for about 15 lbs I think.

 

[Northernjets]

Depending on what contour you have now, that'll be achievable. One of my 6.5 Creedoor's has a 22" Proof CF sendoro contour on a Stiller Tac30 in a Whiskey 3 folder with the full length dovetail, angled bag rider, and a 4-16x42 ATACR F1 in NF ultra light rings with a RAP mount and weights in at 10lbs 12oz. I had a Bravo a while back with the W3 forend ( I don't like the stock Bravo forend) a full length dovetail and angled buttplate and it was a pound less than my W3 folder.

The current 6.5cm barrel I have is a 26" savage prefit that finishes at .840 at the muzzle. Definitely not a light weight barrel by any means. Nice to know sub 10lbs is possible with the Bravo with a tactical style scope on top.

Northern, I can tell you this... The super-precision bathroom scale says right at 13 lbs. That's a 20" barrel & I'm now running a CAL bipod instead of that fancified Harris (I tried, I just hate a Harris bipod). I'm gonna order steel LOP spacers & maybe add a little bit to the buttstock... Shooting for about 15 lbs I think.

13lbs is right around my CTR + Bravo with the Razor on top. Wasn't too bad the one time I had it out but was about my limit for something to trudge the bush with. Swapped it for a PST gen II and now it sits around 11.5lbs. My new Nuke is a bit of a pig however. At the current 16lbs, it feels fairly front heavy. Should be awesome for prone shooting though. The steel spacers should balance your rifle out nicely I think.

Hoping to start a light weight 223 build towards the end of the year or next spring. Maybe shift the Bravo from the nuke to 223 and get a W3 for the nuke. I'm sure my plans will change another dozen times before then though. It's a vicious cycle of never ending tinkering for me.

 

[J-Ham]

Might seem kind of odd for me to go to the expense of a carbon barrel just to add weight back in, but I wanted to add it where I wanted. As you suggested, I think the steel spacers are going to be the ticket. With a PVS-22 up front, I might want a little more... But like you, the constant tinkering is part of the fun for me... Apparently, haha!

 

[MarinePMI]

Do you happen to know what your rifle weighs in at with the CF barrel? My Nuke/Bravo/Razor GII is a similar build but comes in at almost exactly 16lbs with my 26" barrel. Wondering if I can chop at least 2-3lbs down the road swapping to a 20" CF Barrel. I'm also debating switching it to a W3 folder one day, and keeping the bravo for a dedicated light weight 223 build. Would be nice if I could get behidn a W3 first though.

Running a straight Bravo (with Arca rail), T-3 with a 24" Marksman contour Carbon 6 barrel, adjustable buttplate, APA LB brake and Gen II Razor 3-18 in ARC M-10 rings. Weighs in at 13.1 lbs

 

[Massoud]

Well that took an odd turn but I'm glad to see things are back on track.

To set the record straight and for everyone's situational awareness, we do not list the Tikka Tac A1 as one of the versions that will fit our chassis on our website. This customer wrote in to ask and someone in customer service made a mistake thinking that yeah it's a T3 action same as all the others (which is correct) and that it would drop in (not correct due to the extra trigger parts). We are sorry for the mistake there.

Back to Bravo stuff, for you guys that like weight and Arca rails, we have a new forend coming with a cut in Arca Rail and no lightening cuts. First is Rem700SA then we'll go from there to other inlets if guys are wanting them. Also we are considering alternate colors

Thanks everyone for your business!
Justin

 

[J-Ham]

Come on, Justin, you know the internets... Pics or it didn't happen.

Also, hopefully I'll still be able to use my INVR as I really like the location of where that rail ends up.

 

[Last Chance]

KRG made a mistake, they admitted it. I have moved on. This isn’t a callout thread, and as I’ve repeatedly stated, they make excellent products. I will shut up and color now....I’m beginning to see some shillery fanboys chime in to defend their own.

My wife worked for Costco for 25 years...She was never so happy as the day she left the warehouses and was allowed to transfer to internal audit...She worked in every management position in the warehouse except warehouse manager... Guess why she was so happy. Lol

 

[MarinePMI]

Well that took an odd turn but I'm glad to see things are back on track.

To set the record straight and for everyone's situational awareness, we do not list the Tikka Tac A1 as one of the versions that will fit our chassis on our website. This customer wrote in to ask and someone in customer service made a mistake thinking that yeah it's a T3 action same as all the others (which is correct) and that it would drop in (not correct due to the extra trigger parts). We are sorry for the mistake there.

Back to Bravo stuff, for you guys that like weight and Arca rails, we have a new forend coming with a cut in Arca Rail and no lightening cuts. First is Rem700SA then we'll go from there to other inlets if guys are wanting them. Also we are considering alternate colors

Thanks everyone for your business!
Justin

Will this include the enclosed fore end as well? Got one for a build I'm doing for my brother, and liked it so much, I'm contemplating ordering another (though admittedly, the extended ARC rail bolts up solid to the enclosed fore end). The current ARCA rail works, but seems not as solid an attachment on teh standard Bravo (in fact, the front portion was tweaked, because I was having difficulty figuring out how to anchor the very end). Glad to see this development.

 

[Americancheese]

Well that took an odd turn but I'm glad to see things are back on track.

To set the record straight and for everyone's situational awareness, we do not list the Tikka Tac A1 as one of the versions that will fit our chassis on our website. This customer wrote in to ask and someone in customer service made a mistake thinking that yeah it's a T3 action same as all the others (which is correct) and that it would drop in (not correct due to the extra trigger parts). We are sorry for the mistake there.

Back to Bravo stuff, for you guys that like weight and Arca rails, we have a new forend coming with a cut in Arca Rail and no lightening cuts. First is Rem700SA then we'll go from there to other inlets if guys are wanting them. Also we are considering alternate colors

Thanks everyone for your business!
Justin

Thanks for the email offering to perform the relief cuts on the trigger housing for me! Quick question, do you guys plan on updating your site to reflect the incompatibility of the Tac A1 to prevent issues in the future? And maybe add instructions how/ where to make the modifications necessary for your chassis systems to work with the Tac A1? Just a suggestion....

 

[EmanP]

Dude, they might not be able to respond bluntly to idiot customers but I'm sure they'd like to so let me do it for them! They wrote what it's compatible with; if it's not listed it's because it's not compatible. How much more obvious does it need to be? Seriously. They don't need to update their website because of some idiots out there that don't know how to read plain English.

 

[Americancheese]

Dude, they might not be able to respond bluntly to idiot customers but I'm sure they'd like to so let me do it for them! They wrote what it's compatible with; if it's not listed it's because it's not compatible. How much more obvious does it need to be? Seriously. They don't need to update their website because of some idiots out there that don't know how to read plain English.

You don’t read very well do you....“all short action T3 variants”