Let me begin with saying this, if there is one broke scope, in a pile of 1000 of them, and I was told to grab one, I would reach in the middle, and its my luck to grab the broken one, everytime, no matter what. I have a black cloud over my head with that kind of thing, happens on 90% of purchases I make. This is where my life long frustration derives from. Swear to god, I plan for this, I am so used to it. But anyways:
On Dec. 21 I purchased a Bushnell 1x MP Trophy Red dot scope, with the red/green reticle, to play around with on AR carbine. I knew full well this is no ACOG, despite its knock off appearence, and a red dot scope, so lets get that out of the way first.
On December 28 the scope came, and the battery compartment door was FUBAR, the threads were toast, and well, it was unusable.
I contacted Bushnell, they said send $10 check, for return shipping, along with the scope, and we will repair/replace it for you.
So I did, they received it Jan. 12. Some time whent by, and figured I would call them, they said, first or second week in February, they should have some in, and they would get one to me asap. I patiently waited for them to get their scopes from Indo-China, or wherever they are made.
I completely forgot about the scope until today, and figured I would call them to see wtf was going on. The tone that the customer service rep gave me suggested I should feel greatfull for the time he took out of his reading "Chinese for Dummies: How to speak to manufacturing" book.
He proceeded to put up with my questions, about when the scope would be available, and the answer I received was less than satifactory, sometime around the middle to end of May.
I asked what the possibility would be of "upgrading", to the Elite 3200 10x, for a .223 I have thats topless at the moment. He said that they could upgrade me to that scope, wich they currently have in stock for $168 dollars, or something like that. I did some real fast number crunching in my head, while I had him on the phone, and came up with something like this:
$175 that I paid for the Red dot, wich he quoted me has a $230 some dollar retail price. The Retail on the 3200 10x is $289 or something like that. I figured $59 bucks makes up that differance, but Bushnell math is a little differant, evidently.
I asked why the $168 price differance, if the retails are only $58 differance. He proceeds to tell me, that they can not turn around and sell my damaged scope, to make up the differance in cost. My response was, neither can I, nor can I use the damaged scope, wich is why you have it, and are sending me another one. With the scope that you are sending me, you can turn around and sell, there for leaving a $58 dollar differance...and the scope to be rapaired and resold, badabing.
He told me $168 thats it....
So, here I am, with Bushnell holding all the cards. I am hoping that there is a Bushnell rep who will read this here, and rectify the situation, as so many other reputable manufacturers have in the past for other members calling out their company.
At this point, I will wait for the red dot, share my experiances, and never deal with this crap again.
I have dealt with Leupold with misc. items, and could not have been more satisfied, I have a reticle that was loose in a VXIII, I sent my scope in, they had it repaired and back to me within 12 days.
I purchased a Burris spotter off the hide last year, and just 2 weeks ago, called them, asking for the price of the eyepeice cover that it did not come with, they said, "No charge", they sent me the eye and objective covers, and the carry bag. Thats Customer Service right there.
I am pretty pist, but was aware of the product quality I would be getting, I just didnt think it would be broke upon arrival. If I wanted to take the Elite 3200, I would have roughly $175 into the cost of the redot, plus the $168 price differance leaves me paying $343 for a scope that is in Midway right now for $219 on pg.31 of thier April flier.
So, unless something happens before I get that replaced/repaired scope, I am done with Bushnell, and would advise people against dealing with them, as their CS sucks, and they can not add nor subtract right.
On Dec. 21 I purchased a Bushnell 1x MP Trophy Red dot scope, with the red/green reticle, to play around with on AR carbine. I knew full well this is no ACOG, despite its knock off appearence, and a red dot scope, so lets get that out of the way first.
On December 28 the scope came, and the battery compartment door was FUBAR, the threads were toast, and well, it was unusable.
I contacted Bushnell, they said send $10 check, for return shipping, along with the scope, and we will repair/replace it for you.
So I did, they received it Jan. 12. Some time whent by, and figured I would call them, they said, first or second week in February, they should have some in, and they would get one to me asap. I patiently waited for them to get their scopes from Indo-China, or wherever they are made.
I completely forgot about the scope until today, and figured I would call them to see wtf was going on. The tone that the customer service rep gave me suggested I should feel greatfull for the time he took out of his reading "Chinese for Dummies: How to speak to manufacturing" book.
He proceeded to put up with my questions, about when the scope would be available, and the answer I received was less than satifactory, sometime around the middle to end of May.
I asked what the possibility would be of "upgrading", to the Elite 3200 10x, for a .223 I have thats topless at the moment. He said that they could upgrade me to that scope, wich they currently have in stock for $168 dollars, or something like that. I did some real fast number crunching in my head, while I had him on the phone, and came up with something like this:
$175 that I paid for the Red dot, wich he quoted me has a $230 some dollar retail price. The Retail on the 3200 10x is $289 or something like that. I figured $59 bucks makes up that differance, but Bushnell math is a little differant, evidently.
I asked why the $168 price differance, if the retails are only $58 differance. He proceeds to tell me, that they can not turn around and sell my damaged scope, to make up the differance in cost. My response was, neither can I, nor can I use the damaged scope, wich is why you have it, and are sending me another one. With the scope that you are sending me, you can turn around and sell, there for leaving a $58 dollar differance...and the scope to be rapaired and resold, badabing.
He told me $168 thats it....
So, here I am, with Bushnell holding all the cards. I am hoping that there is a Bushnell rep who will read this here, and rectify the situation, as so many other reputable manufacturers have in the past for other members calling out their company.
At this point, I will wait for the red dot, share my experiances, and never deal with this crap again.
I have dealt with Leupold with misc. items, and could not have been more satisfied, I have a reticle that was loose in a VXIII, I sent my scope in, they had it repaired and back to me within 12 days.
I purchased a Burris spotter off the hide last year, and just 2 weeks ago, called them, asking for the price of the eyepeice cover that it did not come with, they said, "No charge", they sent me the eye and objective covers, and the carry bag. Thats Customer Service right there.
I am pretty pist, but was aware of the product quality I would be getting, I just didnt think it would be broke upon arrival. If I wanted to take the Elite 3200, I would have roughly $175 into the cost of the redot, plus the $168 price differance leaves me paying $343 for a scope that is in Midway right now for $219 on pg.31 of thier April flier.
So, unless something happens before I get that replaced/repaired scope, I am done with Bushnell, and would advise people against dealing with them, as their CS sucks, and they can not add nor subtract right.
