Here is a convo that I just had with a very helpful customer service agent. This was not my first issue with them, but their 10% off coupons for reviews lured me back in. NEVER AGAIN!
Mike C.: Hello, chris. Give me a second to review your question.
chris: order: XXXXXXX
chris: Order was originally supposed to be here yesterday the 15th and it was shipping late.
chris: I called to cancel, and told them not to ship it out. Notations were made. (already have the rings from Vortex, they shipped fed ex overnight and are already installed)
chris: That very day, (10 hours later) they shipped them out anyway and didn't issue a refund.
chris: I want a refund.
Mike C.: We cannot issue a refund until the package is received back in our warehouse. When UPS attempts to deliver the package, you can tell them you are refusing the package and they will send it back to us.
chris: Why was this not taken care of?
chris: I had to call twice to even get the package a shipping label. Then they didn't get that out in time either.
Mike C.: The package was issued a tracking number on September 13th. Once the order has been packaged, there is no way to cancel the order.
chris: The customer service agent who notated in the account asked his supervisor to cancel, and told me that I could expect an email showing a cancellation. I checked today, and no email. Then I checked the shipping again, and it was shipped two days after the label was created and almost a week after Optics Planet took the funds out of my account.
Mike C.: The package can be refused, and we will issue a refund once the package has been received and checked in at our warehouse. We do not have any guaranteed shipping times and UPS ground does not have a guaranteed delivery date.
chris: You're right, they have an expected delivery date.
chris: A date I was quoted from your customer service agent I ordered the rings from initially. (nice lady)
chris: She GUARANTEED them to me by today.
chris: This is not my first issue with something like this from your company.
chris: I guess its too late now.
chris: I will be posting this on my forum though.
Mike C.: Is there anything else I can help you with today?
chris: (SH)
chris: No.
Mike C.: Thank you for contacting us. If you need anything in the future, do not hesitate to call, chat or e-mail. We are always available to help. Once again I do apologize for the inconvenience.
Mike C.: Hello, chris. Give me a second to review your question.
chris: order: XXXXXXX
chris: Order was originally supposed to be here yesterday the 15th and it was shipping late.
chris: I called to cancel, and told them not to ship it out. Notations were made. (already have the rings from Vortex, they shipped fed ex overnight and are already installed)
chris: That very day, (10 hours later) they shipped them out anyway and didn't issue a refund.
chris: I want a refund.
Mike C.: We cannot issue a refund until the package is received back in our warehouse. When UPS attempts to deliver the package, you can tell them you are refusing the package and they will send it back to us.
chris: Why was this not taken care of?
chris: I had to call twice to even get the package a shipping label. Then they didn't get that out in time either.
Mike C.: The package was issued a tracking number on September 13th. Once the order has been packaged, there is no way to cancel the order.
chris: The customer service agent who notated in the account asked his supervisor to cancel, and told me that I could expect an email showing a cancellation. I checked today, and no email. Then I checked the shipping again, and it was shipped two days after the label was created and almost a week after Optics Planet took the funds out of my account.
Mike C.: The package can be refused, and we will issue a refund once the package has been received and checked in at our warehouse. We do not have any guaranteed shipping times and UPS ground does not have a guaranteed delivery date.
chris: You're right, they have an expected delivery date.
chris: A date I was quoted from your customer service agent I ordered the rings from initially. (nice lady)
chris: She GUARANTEED them to me by today.
chris: This is not my first issue with something like this from your company.
chris: I guess its too late now.
chris: I will be posting this on my forum though.
Mike C.: Is there anything else I can help you with today?
chris: (SH)
chris: No.
Mike C.: Thank you for contacting us. If you need anything in the future, do not hesitate to call, chat or e-mail. We are always available to help. Once again I do apologize for the inconvenience.
