UPS has lost two of my packages in the last week by not scanning them in and not delivering them. Since they were never scanned in as "received" UPS can deny responsibility.
The first package was a shipment to me from a retailer so the retailer is responsible, but I had to rebuy the product and will have to wait for UPS to trace the lost package and agree that it was not delivered before the store will refund my money on the lost order.
The 2nd instance was a $6000 camera that I shipped. Fortunately, I insured it and the high value of the insurance required a signed receipt by the UPS person accepting it. Without that signed receipt, UPS would deny all responsibility and I would be out $6000.
An identical situation happened to me last year. A driver picked up a package and it was never scanned in so UPS refused to cover the value.
From now on I will not give UPS a package with out a legible signature.
Shippers beware
The first package was a shipment to me from a retailer so the retailer is responsible, but I had to rebuy the product and will have to wait for UPS to trace the lost package and agree that it was not delivered before the store will refund my money on the lost order.
The 2nd instance was a $6000 camera that I shipped. Fortunately, I insured it and the high value of the insurance required a signed receipt by the UPS person accepting it. Without that signed receipt, UPS would deny all responsibility and I would be out $6000.
An identical situation happened to me last year. A driver picked up a package and it was never scanned in so UPS refused to cover the value.
From now on I will not give UPS a package with out a legible signature.
Shippers beware
