Yes and no. LR is an extreme passion of mine, hence why we make stuff for competitors and hunters and why I give away a shit ton of it back at those events. If I were not who I am, I would not be on here, and I wouldn't have heard about it.
This problem is very difficult to deal with because it doesn't happen to every order. So when we are trying to help with the issue it is hard to duplicate. If the customer doesn't tell me about it I can't record what item it was, if the customer was a new customer or returning customer to the site, what web browser they are using, on and on...
On the yes side of the answer, what company director wants to see complaints about their work on a public forum. Doesn't bother me much as I am always willing to talk about it but still.