I tried e-mailing them and they got back to me saying it was an issue with the app and that I should keep an eye out for updates. It turns out they actually released an update of the app today and I installed it. Even with the update I still can't sync. I also tried uninstalling, reinstalling, and getting by phone's bluetooth to "forget" the device. I still have the same issue.
I e-mailed them back about it. They said they will call me about it tomorrow. Anyway, at least they are responsive if you e-mail them.
I also tried to see if I could install the app on my wife's computer. It isn't compatible with the app, unfortunately.
It seems like this is a big headache for them. They accidentally copied me on an e-mail where the person responding to their generic contact e-mail wrote, "Oh boy..." to the senior marketing manager in response to me telling them the sync didn't work after the update. Lol.
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