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Any experience with Desert Tech customer service?

car16smg

Lead slingin
Supporter
Full Member
Minuteman
  • Mar 8, 2014
    2,002
    470
    Tennessee
    I’ve got a Desert Tech HTI initially ordered with a 50bmg barrel and subsequently ordered a 375 CT conversion after being kicked a couple dozen times by the 50. Having put 50 rounds down the 375 tube, I noticed my stellar accuracy went to crap suddenly. Upon further inspection, the handguard with the EI bipod attached to it was moving around about 1/8” side to side, up and down; no longer solidly attached to the chassis. This is puzzling to me as I’ve taken very good care of the rifle; no drops or rough handling. I’ve put in a call to DT, and they say it will likely be a warranty repair as they can’t seem to find a way to tighten it in the manual (or at least the gentleman I spoke with couldn’t). The owners manual says the warranty is only good for 3 years, and I’ve had the rifle longer than that. I’m curious how they will handle the situation. I’d appreciate anyone with experience to weigh in so I know what I’m in for. Thanks.