Not trying to bash PTG here, just curious if anyone knows what's going on there?
I've ordered stuff from them in the past; no problems, good service.
In April I ordered some bottom metal from them and it's like they've gone dark target or something (was quoted 4-6 wks). I've called multiple times and get the "That person doesn't work here anymore" (Melissa? or Michelle?) and the "We'll call you back tomorrow after we talk to the guys and let you know when it'll ship". The people are nice, courteous and polite...but I still never get a call back or an answer.
I don't mind the wait so much, I'd just like to know (honestly) what the wait will be.
I'm beginning to think they lost the order, and are delaying until they can figure out the screw up. If it was lost, than just say so (I understand shit happens); don't say you'll call back with an answer (and take my number down) and then never call.
Has PTG just taken on too much work from industry? They seem to be growing in leaps and bounds, but this is not how I recall them being in the past.
Anyone know what's going on? Again, not trying to bash PTG; I'd just like to get an honest answer of what is going on(?). This is not what I feel is normal for them...and actually would feel like we lost a good company if this is what PTG has become. Smh...
I've ordered stuff from them in the past; no problems, good service.
In April I ordered some bottom metal from them and it's like they've gone dark target or something (was quoted 4-6 wks). I've called multiple times and get the "That person doesn't work here anymore" (Melissa? or Michelle?) and the "We'll call you back tomorrow after we talk to the guys and let you know when it'll ship". The people are nice, courteous and polite...but I still never get a call back or an answer.
I don't mind the wait so much, I'd just like to know (honestly) what the wait will be.
I'm beginning to think they lost the order, and are delaying until they can figure out the screw up. If it was lost, than just say so (I understand shit happens); don't say you'll call back with an answer (and take my number down) and then never call.
Has PTG just taken on too much work from industry? They seem to be growing in leaps and bounds, but this is not how I recall them being in the past.
Anyone know what's going on? Again, not trying to bash PTG; I'd just like to get an honest answer of what is going on(?). This is not what I feel is normal for them...and actually would feel like we lost a good company if this is what PTG has become. Smh...
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