I wanted to start a conversation on buying and selling on this forum when it comes to shipping, shipping insurance and the courier used and PayPal. At what point does the responsibility of the seller end and the responsibility for the buyer begin? I think this is a fairly straightforward answer.
First my stance on the issue. I do not believe the seller is responsible for the package from beginning to end. Obviously if you as the seller package the items like crap and things are damaged, or if you sell a product broken and don't disclose that, you are fully responsible and you're a dirtbag thief. What I am talking about is if the seller follows the deal outlined in the add fully, is prompt and sends the package the way parties agreed, such as USPS priority mail, Fedex, UPS - insured or not insured, then once it is shipped, then the courier has the box and the responsibility to get that box to the buyer is with courier, not the seller. If the package is lost in transit that's the couriers fault not the seller, but is the seller obligated to refund money? EVEN if the package was fully or partially insured, still the responsibility is on the courier and the buyer to recover the insured value with the amount of insurance they purchased, if it was offered and purchased the original deal. Sure maybe the seller needs to file some claim paperwork for the buyer to get his/her money but that I am sure isn't an issues for most.
If a seller does not offer insurance as part of the deal and you do not prompt the seller to add insurance then I believe that is on the buyer. Why would you assume your item is insured if it is not clearly stated in the add? If unsure, then ask! You agreed to a deal, that deal did not include extras you did not pay for or asked for. Most of us are not a business where we have product laying around we can just resend, or charge back to the manufacture.
Now the sticky issue with PayPal. Paying with goods and services vs paying friends and family. So apparently the process for making a claim on PayPay does not differentiate between these two. As soon as a complaint is made, your account is deducted money, without investigation, without due process with either option. PayPal holds the money till the "investigation" is complete (up to 30 days). You go through a long process of providing "evidence" and have to wait for their decision. In the meantime, you are sent an email saying your account will be reviewed because you sold goods and services without paying the fee and your account status will be reviewed. Meaning, one will probably lose PayPal access. So FF is always good to save a little money with a buddy, but you could lose your privilege of use if you do FF with a stranger, even if the buyer chose to pay you FF, chose not to add insurance or more insurance, but then files a claim.
This is a place for fellowship, making friends and support a community of like minded people, no one wants to hurt anyone or make enemies? When a package is lost, it hurts us all and the classified section. My advice, always insure for at least your cost, if you don't it's your risk. So what is your option on this guys?
www.snipershide.com
