I'll preface this by saying I have been a Dillon customer since 1986 and have never had any reason to complain...even when my wife ran over my FL-2000 (predecessor of the CV-2000/2001) with her truck they took care of it.
Last year I sold my original 550B to a friend and after he loaded several thousand rounds the ram began to gall. It got to the point where he could barely move the handle. He called Dillon and, after a 50 minute wait on hold, was basically told he should try to fix the problem himself. Mind you, my friend is a helicopter mechanic among other skills so there is no doubt he can do the work (and ultimately did). But what if the caller was not so technically inclined? I understand Dillon is getting pummeled right now with orders, but does that mean their "no-bs warranty" is going to suffer?
Just curious if anyone has had a similar experience of late.
Last year I sold my original 550B to a friend and after he loaded several thousand rounds the ram began to gall. It got to the point where he could barely move the handle. He called Dillon and, after a 50 minute wait on hold, was basically told he should try to fix the problem himself. Mind you, my friend is a helicopter mechanic among other skills so there is no doubt he can do the work (and ultimately did). But what if the caller was not so technically inclined? I understand Dillon is getting pummeled right now with orders, but does that mean their "no-bs warranty" is going to suffer?
Just curious if anyone has had a similar experience of late.