Dillon Customer Service Slipping?

Yasherka

Irritant
Full Member
Minuteman
  • Jun 3, 2009
    1,893
    1,378
    Colorado Springs, CO
    I'll preface this by saying I have been a Dillon customer since 1986 and have never had any reason to complain...even when my wife ran over my FL-2000 (predecessor of the CV-2000/2001) with her truck they took care of it.

    Last year I sold my original 550B to a friend and after he loaded several thousand rounds the ram began to gall. It got to the point where he could barely move the handle. He called Dillon and, after a 50 minute wait on hold, was basically told he should try to fix the problem himself. Mind you, my friend is a helicopter mechanic among other skills so there is no doubt he can do the work (and ultimately did). But what if the caller was not so technically inclined? I understand Dillon is getting pummeled right now with orders, but does that mean their "no-bs warranty" is going to suffer?

    Just curious if anyone has had a similar experience of late.
     

    XxWoodsHunterxX

    Private
    Full Member
    Minuteman
    Mar 22, 2013
    76
    0
    That's no good. They've always been on top of repairs. They've sent me parts I lost(for free). They even exchanged a digi scale I bought on gunbroker that ended up being no good for $50. Busy or not they should take care of their customers new or old.
     

    exx1976

    Sergeant
    Full Member
    Minuteman
    Nov 16, 2012
    162
    1
    45
    Central WI
    I wonder if perhaps you weren't told the whole story. I imagine the whole story might have gone something like "We are currently 6-8 weeks backordered on presses. I tried to find one while I had you on hold, but no luck. If you need it fixed immediately, the best option would be to try to fix it yourself, otherwise, we can get you in the queue with everyone else..."

    ??
     

    Yasherka

    Irritant
    Full Member
    Minuteman
  • Jun 3, 2009
    1,893
    1,378
    Colorado Springs, CO
    No, my friend is like a brother to me and is more than happy to admit when he's wrong. If he says it, it happened that way.

    The rep at Dillon made no offer of new parts or of fixing it.
     

    Bill Larson

    Full Member
    Full Member
    Minuteman
    Oct 21, 2003
    724
    11
    75
    South Beloit,Il
    Been dealing with them since the 70`s..........Nothing but good things to say about their customer service and product line...............
     

    JSTARSZ

    Lefty's Rule
    Full Member
    Minuteman
  • Feb 6, 2008
    1,998
    182
    Wolftown
    I think it is the sign of the times as they are getting stretched beyond capacity. I have been loading Dillon's for well over 25 years and their customer service has always been outstanding. They have always been very helpful but if I were to call them today I am afraid it would be different for the time bring.
     

    dentout

    Sergeant
    Full Member
    Minuteman
    Jan 7, 2011
    109
    1
    78
    New Mexico Territory
    Been dealing with them since the 70`s..........Nothing but good things to say about their customer service and product line...............

    Ditto! They have always been more than fair. Especially when my two presses were bought in the '70s. You have to wonder how they can keep doing it.
     

    slowyellow

    Sergeant
    Full Member
    Minuteman
    Sep 17, 2012
    275
    1
    35
    Virginia Beach, VA
    I've only been using them for about 4 years. And dillon has been great with their warranty. Until recently. The first time that I swapped the "cam" around for the auto case feeder part I noticed that the bolt was very hard to come out. It was stripped from the factory. So I called dillon to get a new cam and bolt. After the a 45 min wait on hold they guy told me no problem, one was on it's way. Fast forward a week and a half, I hadn't received anything so I called..... 50 mins on hold. I told them that I hadn't received anything. They asked if it had been two weeks and I told them no, and they pretty much told me to call back when it had been 2 full weeks if I hadn't received anything. So I waited another week or so, and received the package from dillon!!! Super excited, opened it up, and it was the wrong part. I was beyond upset. So I called and waited again for over 45 mins. I calmly told the guy that I wasn't going to scream, but please understand that I was very upset. I explained my issue and he quickly told me that he'd get the correct part out to me ASAP, and even do it 2 day air. I finally got the right part. Good on dillon, and I suppose that it wouldn't have been so bad if I hadn't been on hold for a rough total of 2 1/2 hours. I just felt that I'd share. They finally made it right, but it took over 3 weeks to get something that 6 months ago would have taken 3 days. I hope they get back to how it used to be once they catch up on things.
     

    Olivers_AR

    Private
    Full Member
    Minuteman
    Feb 19, 2011
    77
    0
    62
    Dulles, VA
    Did the 45 minute hold, CS was able to diagnose my problem (primer seater too high) and shipped me blue tips in about 4 days and good to go. I was sitting in front of the press when I called in case I had be walked thru the problem. Primers were crushing the blue internal pickup tube end and not feeding primers. Solution was to size and adjust primer cup holder about .1"
     

    lawrence97

    First Sergeant
    Full Member
    Minuteman
    Jun 11, 2006
    527
    78
    South West, Arizona
    I have had issues before and their service has been first class but you are not the first that I have recently heard of with an issue going un-resolved and a long wait time on the phone. I guess with the high demand with anything firearm related the customer service we have received in the past is going down the drain with some.